Home Technology Pega Vs Servicenow: Complete Difference Between Two Major Tools

Pega Vs Servicenow: Complete Difference Between Two Major Tools

Pega Vs Servicenow

In this blog, we are going to discuss the most common differences between Pega Platform and ServiceNow Platform in the market. Before moving further, you can get accredited with this Pega Training certification available online so as to comprehend the application development’s core principles on the Pega Platform that would assist you in improving your professional career.

Let’s see how ServiceNow and Pega Platform stack up against one other based on customer feedback. With 204 reviews, Pega Platform has a rating of 4.2/5 stars. ServiceNow Platform, on the other hand, has a 4.0/5 star rating with 256 reviews. The score for each product is derived using real-time data from verified user reviews to assist you to choose between these two alternatives and choose which is ideal for your company’s needs. Get this ServiceNow Training course designed by professional experts which helps you in clearing the certification on Certified Implementation Specialist (CIS) for your career advancement.

ServiceNow Platform vs Pega Platform

Reviewers evaluated Pega Platform to be the most user-friendly of the two options. Reviewers, on the other hand, said ServiceNow Platform was easier to manage and conduct business within general. Finally, reviewers agreed that the items are both simple to set up and operate.

  • ServiceNow Platform, according to reviewers, fits the demands of their business better than Pega Platform.
  • When it comes to continuous product support, reviewers believe that Pega Platform is the best option.
  • Our reviewers liked the path of ServiceNow Platform over Pega Platform in terms of feature releases and roadmaps.

Categories

Unique Categories

  • Robotic Process Automation (RPA), Business Process Management, Field Service Management, Warranty Management, Workplace Innovation Platforms, and Customer Journey Analytics are some of the categories in which Pega Platform is classified.
  • Cloud Platform as a Service (PaaS), Survey, Customer Self-Service, Test Automation, Portals, Subscription Management, Configuration Management, and Mobile Development Platforms are all categories of ServiceNow Now Platform.

Shared Categories

Low-Code Development Platforms include both ServiceNow Platform and Pega Platform.

Comparative Ratings

The following are the responses provided by the customers on these aspects.

Meeting the Requirements

  • Pega Platform: It was rated as 8.4/10 with 123 responses.
  • ServiceNow Platform: It was rated as 8.5/10 with 223 responses.

Usage Simplicity 

  • Pega Platform: It was rated as 8.2/10 with 124 responses.
  • ServiceNow Platform: It was rated as 7.8/10 with 222 responses.

Setup Simplicity 

  • Pega Platform: It was rated as 7.7/10 with 82 responses.
  • ServiceNow Platform: It was rated as 7.7/10 with 69 responses.

Admin Simplicity 

  • Pega Platform: It was rated as 8.0/10 with 81 responses.
  • ServiceNow Platform: It was rated as 8.2/10 with 70 responses.

Quality of Support

  • Pega Platform: It was rated as 8.2/10 with 115 responses.
  • ServiceNow Platform: It was rated as 8.3/10 with 71 responses.

The simplicity of Doing Business With

  • Pega Platform: It was rated as 8.2/10 with 75 responses.
  • ServiceNow Platform: It was rated as 8.3/10 with 71 responses.

The direction of Product (% positive)

  • Pega Platform: It was rated as 8.0/10 with 122 responses.
  • ServiceNow Platform: It was rated as 8.1/10 with 217 responses.

Benefits and Drawbacks of Pega Platform

Pros of Pega Platform

  • Pega allows developers to reuse common rules and processes, replicate the functionality and industry-specific frameworks, and create apps using Pega UI elements. It’s simple to set up. As a result, developers are able to provide applications faster than certain other application development platforms. Pega shortens the time it takes to produce a result.
  • The Pega platform has been updated to accommodate and integrate with the most recent technologies.
  • Pega platform is regularly supported and maintained by proprietary users. Pega customer service is continuously looking for ways to improve product assistance.

Cons of Pega Platform

  • Pega’s Strategic Apps, Cobrowse, and OpenSpan products are appealing to midmarket customers, but the company isn’t advertising Pega 7 and Pega Express as standalone iBPMS platforms.
  • In comparison to the other solutions, Pega lacks sophisticated data and process modeling capabilities.
  • Other industry-leading solutions provide comprehensive extraction, transformation, and loading capabilities, but Pega does not. Pega customer service does not respond to tickets in a timely manner.

Benefits and Drawbacks of ServiceNow Platform

Pros of ServiceNow Platform

  • Incident response, change management, asset management, and problem management are all aspects of incident response.
  • User communication, accessibility, ease of use, and adoption are all important factors.

Cons of ServiceNow Platform

  • My home screen must update itself according to a timer.
  • The process of closing a ticket is lengthy.
  • It’s not easy to come up with change control jobs.

Pega vs. ServiceNow: Which Is Better?

Pega BPM has a higher TCO than ServiceNow, yet ServiceNow is scored higher 78/100 than Pega BPM 71/100. ServiceNow users get access to more features (18) than Pega BPM users (3). In this scenario, there is an obvious winner: ServiceNow!

Which is more expensive? Pega or ServiceNow?

On a scale of 1 to 10, ServiceNow costs $30,000 per year plus the baseline ITSM package. ServiceNow has a rating of 4, which is lower than the industry average for Customer Service software. Pega BPM is priced at $200 per user/month, and when compared to its competitors, the software is ranked 4 – less expensive than the typical Customer Service software.

Conclusion:

In this session, you have successfully comprehended the distinctions that were made between Pega and ServiceNow platforms. 

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